222bat Privacy Policy

This Privacy Policy ("Policy") describes how 222bat ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information belonging to players ("you", "the Player") who register and use the 222bat online gaming and sports betting platform accessible at 222bat.im. This Policy forms part of the overall contractual relationship between you and 222bat and should be read alongside the Terms & Conditions.

By creating an account on 222bat, depositing funds, or otherwise using any part of our service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the 222bat platform. All players must be 21 years of age or older — if you are under 21, do not submit your data to this platform.

This Policy applies to all players accessing 222bat from locations across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All data is processed in accordance with reasonable data protection standards applicable to digital gaming platforms operating in this market.

When you create a 222bat account, we collect the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used for age verification — players must be 21 or older);
• Residential address, including city, district, and postcode;
• Mobile phone number (used for account authentication and transaction verification);
• Email address (used for account notifications and support correspondence);
• Preferred payment method (bKash, Nagad, Rocket, or Upay) and the mobile number associated with that account.

At the time of first withdrawal, or earlier if triggered by our compliance review process, we may request copies of identity documents. These may include your National Identity Card (NID), passport, or driving licence. Where an address proof is required, we may ask for a utility bill, bank statement, or other official document bearing your name and current address. Document images are stored securely and used exclusively for identity verification purposes.

We record details of every deposit and withdrawal made through your 222bat account. This includes the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction (Bangladesh Standard Time, UTC+6), the payment method used, and the transaction reference number issued by the payment provider. This data is retained for a minimum of five years to meet anti-money laundering compliance obligations.

222bat logs your gaming and betting activity, including which games or sports markets you accessed, bet amounts, game round IDs, outcomes, and session duration. This data is used for account dispute resolution, responsible gaming monitoring, fraud detection, and to personalise your gaming experience on the platform.

When you access the 222bat platform, our servers automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, the pages you visit within the platform, and session timestamps. This data helps us maintain platform security, detect suspicious access, and improve service performance.

If you contact our support team by email or live chat, we retain records of that correspondence. This includes the content of messages sent to [email protected], the date and time of contact, and any resolution actions taken. These records are kept for quality assurance, dispute resolution, and training purposes.

The primary use of your personal data is to create and maintain your 222bat account, authenticate your identity when you log in, process your deposit and withdrawal requests, and provide you with access to all games, sports markets, and promotions available on the platform.

222bat is legally and ethically obligated to prevent underage gambling. We use the date of birth and identity documents you provide to verify that you are at least 21 years of age before allowing real-money play. Age verification may be repeated at any point in your account lifecycle if we have reason to believe our records are inaccurate.

Your payment and transaction data is used to process deposits credited to your gaming balance and to execute withdrawal payments to your registered bKash, Nagad, Rocket, or Upay account. We also use this data to reconcile account balances, investigate disputed transactions, and generate the financial records required by our compliance obligations.

222bat uses technical data, gaming activity patterns, and financial transaction records to detect and prevent fraud, account takeovers, money laundering, bonus abuse, and other prohibited activities. Automated risk-scoring systems may flag accounts for manual review where unusual patterns are identified. Players subject to a fraud review may experience temporary restrictions on withdrawals while the review is ongoing.

We analyse gaming activity data to identify players who may be showing signs of problem gambling behaviour, such as unusually long session durations, rapid increases in deposit frequency, or repeated attempts to deposit after requesting self-exclusion. Where such patterns are identified, our responsible gaming team may reach out to offer support tools or account restrictions.

With your consent, we may use your email address or mobile number to send you information about promotions, new games, seasonal offers (for example, around Eid, Pohela Boishakh, or major cricket events such as BPL and T20 World Cup), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of data for account operation or compliance purposes.

We use your account data and communications history to respond to your support queries, investigate complaints, and resolve disputes. Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time, and will only access the minimum data necessary to resolve your specific query.

To process deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment service provider (bKash, Nagad, Rocket, or Upay). This sharing is strictly limited to the data required to complete the financial transaction and is governed by each provider's own privacy practices.

The games available on 222bat are developed and operated by third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and Habanero. These providers receive anonymised session and bet data necessary to operate the game software. They do not receive your name, contact details, or payment information.

222bat may be required by law or by the instruction of a competent authority to disclose personal data without your prior consent. This includes disclosures made in connection with anti-money laundering investigations, fraud proceedings, or court orders. In all such cases, 222bat will disclose only the data specifically required and will not volunteer additional information beyond the scope of the legal requirement.

222bat does not sell, license, or otherwise transfer your personal data to any marketing company, data broker, or commercial third party for their independent use. This commitment applies regardless of the value of any offer made for such data and will not be changed without direct notification to all registered players.

222bat uses essential session cookies that are strictly necessary for the platform to function. These cookies maintain your login session while you are using the platform, remember your language and currency preferences, and prevent cross-site request forgery. These cookies cannot be disabled without disrupting core platform functionality.

We use internal analytics tools to understand how players navigate and interact with the 222bat platform. This data — which is aggregated and does not identify individual players — helps us identify pages that may have usability issues and prioritise improvements to the overall user experience.

222bat does not embed third-party advertising tracking pixels or cookies from external ad networks on the platform. We do not participate in cross-site behavioural advertising programmes, and we do not allow external parties to track your browsing behaviour across unrelated websites via our platform.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that blocking essential session cookies will prevent you from logging into your 222bat account. Refer to your browser's help documentation for instructions specific to your browser and device.

222bat retains personal data for as long as your account remains active and for a further period after account closure as required by our compliance obligations. The table below summarises our standard retention periods by data category:

Account registration data and identity verification documents are retained for a minimum of five (5) years following account closure. This retention period is driven by anti-money laundering compliance requirements. After this period, data is securely deleted or irreversibly anonymised.

All deposit and withdrawal transaction records are retained for a minimum of five (5) years following the date of the transaction. This is necessary to investigate any financial disputes that may arise after the fact and to satisfy applicable financial record-keeping obligations.

Game round logs and betting history are retained for a minimum of two (2) years following the date of the activity. After this period they may be archived in anonymised form for statistical purposes or permanently deleted.

Records of support communications are retained for two (2) years following the closure of the relevant support ticket. Where a communication relates to an ongoing compliance matter, it will be retained for the duration of that matter plus the applicable statutory period.

As a 222bat player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request — [Your Right]" and we will respond within a reasonable timeframe:

You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format. There is no charge for a reasonable access request.

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic profile information directly through your account settings, or contact support for assistance with more complex corrections.

You may request deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that erasure requests cannot be fulfilled where data retention is required by law (for example, financial transaction records subject to anti-money laundering obligations).

In certain circumstances you may request that we restrict the processing of your personal data — for example, while a rectification request is pending, or where you have objected to processing and a decision on that objection is outstanding.

Where our processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

222bat takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers;
• Encrypted storage of sensitive account data at rest;
• Role-based internal access controls ensuring staff can only access data relevant to their specific job function;
• Regular security reviews and penetration testing of the platform infrastructure;
• Monitoring systems that detect and alert on unusual login attempts, including logins from unfamiliar devices or IP addresses;
• Two-factor authentication options available to players who wish to add an additional layer of security to their account.

Whilst 222bat implements reasonable and appropriate security measures, no online platform can guarantee absolute security. Players are advised to use a strong, unique password for their 222bat account, to never share their login credentials with any third party, and to contact [email protected] immediately if they suspect their account has been accessed without authorisation.

222bat reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address or mobile number associated with their account prior to the change taking effect. Minor clarifications or corrections may be made without direct notification, and the "Last updated" date at the top of this page will always reflect the current version.

Continued use of the 222bat platform after a revised Policy has been published constitutes acceptance of the updated terms. Players who do not agree with changes to this Policy should cease using the platform and contact support to arrange account closure and data handling in accordance with the relevant provisions above.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the 222bat privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Request — [Your Query Type]"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response time: We aim to acknowledge all privacy requests within 48 hours and resolve them within 14 working days

We take all privacy queries seriously. If you submit a request to exercise any of your data rights, we will respond in writing and keep a record of the request and our response. We will not charge a fee for reasonable requests.